Terms of service
Melbourne Lash Empire — Terms & Conditions
Last updated: 20th August 2026
Welcome to Melbourne Lash Empire (“MLE,” “we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your use of our website, products, courses, and services purchased through our Shopify store (the “Site”). By placing an order, creating an account, or otherwise using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
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General Terms
1.1 We reserve the right to refuse service, cancel orders, or restrict access to the Site at our discretion, including in cases of suspected fraud, abuse, or breach of these Terms.
1.2 Prices, product descriptions, and availability are subject to change without notice.
1.3 All prices are listed in [AUD/insert currency] and are inclusive/exclusive of GST as indicated at checkout.
2. Products & Services
2.1 MLE sells physical lash and brow products, digital education courses, eBooks, and training materials.
2.2 Product images are representative only. Slight variations in colour, packaging, or presentation may occur.
2.3 Digital products (courses, eBooks, training manuals) are licensed for personal, individual use only and may not be resold, shared, distributed, or used for commercial training purposes without our prior written consent (see Section 6, Copyright & Intellectual Property).
3. Payment Policy
3.1 Full payment is required at the time of purchase unless a payment plan is explicitly offered and agreed to in writing.
3.2 We accept payments via the methods listed at checkout (e.g. credit/debit card, Shop Pay, PayPal, Afterpay, etc.).
3.3 By submitting payment details, you confirm you are authorised to use the payment method provided.
3.4 If a payment is declined, reversed, or charged back without valid reason, we reserve the right to cancel the associated order, suspend account access, and pursue recovery of any owed amount.
3.5 For instalment/payment plan options (e.g. course payment plans), failure to pay an instalment on time may result in suspended access to course materials until payment is brought current.
3.6 Commitment to Payment Plans: By selecting a payment plan at checkout, you enter into a binding commitment to pay the full purchase price in the instalments agreed, regardless of whether you complete, access, or continue using the course or product. Enrolment, access, and any bonuses are granted on the basis that the full plan will be honoured.
3.7 Cancelling a payment plan early, disputing instalments, or attempting a chargeback does not cancel your obligation to pay the remaining balance. We reserve the right to:
• Revoke access to all course materials, digital products, and bonuses immediately upon a missed or disputed payment
• Refer any outstanding balance to a debt collection service or pursue recovery through other lawful means
• Deny future purchases or enrolments until the outstanding balance is paid in full
3.8 No refunds are issued for instalments already paid, in line with our All Sales Are Final policy (Section 4).
4. All Sales Are Final
4.1 Due to the nature of our products (beauty/hygiene-related items and digital education content), all sales are final. We do not offer refunds or exchanges for change of mind.
4.2 This applies to:
• Physical lash/brow products (once dispatched or delivered)
• Digital courses, eBooks, and training materials (once access is granted or the file is delivered)
• Deposits for bookings, mentorships, or in-person training
5. Refund & Faulty Item Policy
5.1 While all sales are final for change-of-mind reasons, we will provide a remedy (repair, replacement, or refund at our discretion) where:
• A physical product arrives damaged, defective, or faulty through no fault of the customer
• A digital product fails to be delivered or is inaccessible due to a technical fault on our end
• The item received is materially different from what was ordered
5.2 To request a remedy under 5.1, contact us at melbournelashempire@gmail.com within [7/14] days of delivery/access, including:
• Order number
• Photos/video of the fault or damage (for physical items)
• Description of the issue
5.3 Claims made outside this window, or for reasons of change of mind, incorrect selection by the customer, or misuse, will not be eligible.
5.4 Approved refunds will be issued to the original payment method within [5–10] business days.
6. Copyright & Intellectual Property Policy
6.1 All content on this Site and within our courses — including but not limited to text, images, videos, logos, course curricula, all PDFs, eBooks, and training manuals, diagrams, branding (“mle.”), and design elements — is the sole and exclusive intellectual property of Melbourne Lash Empire, in every format and medium, whether provided digitally, in print, or in person, and is protected under the Copyright Act 1968 (Cth) and applicable international copyright law.
6.2 Ownership of all such materials remains with Melbourne Lash Empire at all times. Purchasing a product, course, PDF, or eBook does not transfer any ownership, copyright, or intellectual property rights to the purchaser — it grants only the limited licence described in Section 6.3.
6.3 You may not:
• Reproduce, copy, distribute, resell, or publicly share any course content, manuals, or digital materials
• Screen-record, download, or redistribute video training content
• Use MLE branding, course frameworks, or proprietary techniques to create or market a competing course or business
• Claim MLE-developed techniques, mapping systems, or curricula as your own
6.4 Purchasing a course or digital product grants you a limited, non-transferable, personal licence to use the material for your own learning and lash/brow practice only — not a transfer of ownership, copyright, or resale rights.
6.5 Unauthorised reproduction, distribution, or use of MLE’s copyrighted materials is a breach of the Copyright Act 1968 (Cth) and may result in immediate termination of access without refund, and legal action for damages and/or an injunction, at MLE’s discretion.
7. Shipping Policy
7.1 Physical orders are processed within [1–3] business days and shipped via [carrier].
7.2 Shipping timeframes are estimates only; MLE is not liable for delays caused by couriers, customs, or events outside our control.
7.3 Risk in physical goods passes to the customer upon delivery to the address provided at checkout. Please ensure your shipping details are accurate — we are not responsible for orders sent to an incorrectly supplied address.
7.4 Digital products are delivered via email/account access immediately or within [24 hours] of purchase confirmation.
7.1 Physical orders are processed within [1–3] business days and shipped via [carrier].
7.2 Shipping timeframes are estimates only; MLE is not liable for delays caused by couriers, customs, or events outside our control.
7.3 Risk in physical goods passes to the customer upon delivery to the address provided at checkout. Please ensure your shipping details are accurate — we are not responsible for orders sent to an incorrectly supplied address.
7.4 Digital products are delivered via email/account access immediately or within [24 hours] of purchase confirmation.
8. Course, Mentorship & Training Terms
8.1 Enrolment in any course, mentorship, or training program is subject to these Terms in addition to any specific enrolment agreement provided at sign-up.
8.2 Course content, dates, and format may be updated or improved over time; enrolled students will retain access to the current version of purchased self-paced content unless otherwise stated.
8.3 Certificates of completion (where offered) are issued only once all required course components/assessments have been completed to the required standard.
8.4 MLE does not guarantee specific business, income, or client outcomes as a result of completing any course or mentorship. Results depend on individual effort, market conditions, and application of taught skills.
8.1 Enrolment in any course, mentorship, or training program is subject to these Terms in addition to any specific enrolment agreement provided at sign-up.
8.2 Course content, dates, and format may be updated or improved over time; enrolled students will retain access to the current version of purchased self-paced content unless otherwise stated.
8.3 Certificates of completion (where offered) are issued only once all required course components/assessments have been completed to the required standard.
8.4 MLE does not guarantee specific business, income, or client outcomes as a result of completing any course or mentorship. Results depend on individual effort, market conditions, and application of taught skills.
9. Liability & Disclaimer
9.1 To the maximum extent permitted by law, MLE is not liable for indirect, incidental, or consequential loss arising from use of our products, courses, or Site.
9.2 Lash and brow products and techniques carry inherent risk (e.g. allergic reaction, sensitivity). Customers and students are responsible for conducting patch tests and following safety guidance provided.
9.3 Nothing in these Terms limits any consumer guarantee or right under the Australian Consumer Law that cannot be excluded by agreement.
10. Privacy
10.1 We collect and handle personal information in accordance with our [Privacy Policy — link], including for order processing, marketing (with consent), and customer support.
10.1 We collect and handle personal information in accordance with our [Privacy Policy — link], including for order processing, marketing (with consent), and customer support.
11. Governing Law
11.1 These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
12. Changes to These Terms
12.1 We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
12.1 We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
13. Contact Us
For questions about these Terms, refunds, or copyright matters, contact:
📧 melbournelashempire@gmail.com
📍 Melbourne Lash Empire, Melbourne, Australia
For questions about these Terms, refunds, or copyright matters, contact:
📧 melbournelashempire@gmail.com
📍 Melbourne Lash Empire, Melbourne, Australia